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I wanted to take this opportunity to provide a little background on myself. I am an enthusiastic individual who is highly personable. Self-driven, I am always looking for my next project and eager to begin something new. I consider myself a problem solver, being able to think outside the box to provide a solution that may not be obvious to others. Whether working in teams or independently, I have had success in managing projects and completing tasks efficiently and effectively.
"It always seems impossible until it's done."
- Nelson Mandela"Don't be afraid to give up the good to go for the great."
- John D. Rockefeller"In a world where you can be anything, be kind."
- Unknown
I have spent my professional career in the hospitality industry specifically with a hotel and amusement park resort. I spent years training in multiple departments throughout the hotel before finding my passion in the Human Resources department. Throughout my years in my current role I have expanded our recruiting, hiring, onboarding, and daily Human Resources functions. I like to challenge myself to continuously learn new approaches to all functions of my position in hopes of benefiting the company and the employees. I also exude enthusiasm, customer service, and commitment through my demeanor and work ethic. I have a passion for the Human Resources role as it brings together the employee/employer relationship. I like being the voice for the company and the listening ear for the employee. I pride myself in being approachable as well as someone who always takes the time to listen to someone. I believe I am qualified not only because of my experience in the Human Resources positions I’ve learned from but also because of the interpersonal skills I radiate.
HR Director May 2019-September 2020
Hire employees for entire resort
Hire seasonal employees for amusement park as well as hiring year round employees for resort (1500+ employees per year)
HRIS used include ADP Workforce Now, Paylocity, EasyClocking and Talent Reef
Process FMLA leave
Explore options for how to hire outside of our local market
Recruit and hire workampers (seasonal retirees) as well as international J1 visa students through phone interviews, virtual interviews, job fairs, and vendor shows
Promote open positions on job boards such as Indeed and Zip Recruiter
Schedule and conduct interviews in a timely manner
Hire applicants according to resort guidelines on pay, benefits, and departmental needs
Understand departmental quota for employees seasonally
Onboard new employees
Communicate new hires to department managers
Oversee unemployment fact finding interviews
Maintain employee records
Coach and council employees
Create employee events and incentives
Promote an encouraging and uplifting work environment
Schedule housing, social security appointments, and transportation for all J1 visa students used throughout the park/resort
Schedule housing for workampers
Help in other areas as needed
Hiring Manager April 2015-May 2019
Hire for various hotel departments
Promote open positions on job boards
Schedule and conduct interviews in a timely manner
Hire applicants according to resort guidelines on pay, benefits, and departmental needs
Understand departmental quota for employees seasonally
Onboard new employees
Communicate new hires to department managers
Oversee unemployment fact finding interviews
Created and grew the J1 visa program at Adventureland Resort
Management Training January 2013-April 2019 Guest Services Assistant Manager
Selling 185 rooms within 10 different room types including Standard accommodations up to Family Pool Level Suites
Train newly hired guest services agents in reservations, check in, and check out procedures
Answer incoming inquiries and contract sleeping room blocks ranging from 10 to 70 rooms
Work with the Guest Services Manager and team to ensure guest satisfaction
Appropriately assist guest conflicts within the parameters set by the Guest Services Manager and General Manager
Document and communicate end of month reports to the General Manager including Gross Transactions, Complimentary Room, Sleeping Room Promotions, and Adjusted Revenue Reports
Assistant Executive Housekeeper
Prepare daily housekeeping tasks for each employee
Ensure daily operations of the housekeeping department including training and motivating employees as well as ensuring resort cleanliness
Manage team of up to 60 employees
Inspect sleeping rooms, public guest areas, and laundry facilities daily to ensure areas are being cleaned to company standard
During the off season, prepare and execute special projects for each aspect of the housekeeping department
Divulge daily operations of the housekeeping department through end of shift reports to resort management team
Discuss housekeeping needs to executive housekeeper as well as senior management team
Document all projects and tasks through excel spreadsheets
Event Manager
Answer incoming inquiries on venue space through email and phone calls
Show inquiring clients hotel venue space for their specific event needs through site tours
Plan, coordinate, and execute events including corporate meetings, family reunions, and wedding ceremonies and receptions which range from 10 attendees to 630 attendees
Planning and coordinating events through preparing, processing, and updating Banquet Event Orders for each specific client
Updating specific departments such as culinary, banquet, and housekeeping departments to execute event functions
Assist and oversee the Banquet team during events to ensure exceptional service
Finalize event needs such as accepting payment and closing the client’s folio
Plan follow up meetings with clients to discuss event evaluation and future bookings
Social Media Coordinator
Manage social media which includes Facebook, Twitter, and Instagram
Social media management includes daily content creation and monitoring across all platforms
Draft responses to customer reviews on clients’ travel review sites which include Trip Advisor and Yelp
Create, distribute, and encourage resort promotions on all social media
Annually analyze platforms for increases in awareness, usage of promotions, follower engagement, and potentially new platforms
Stockroom Associate October 2017-February 2020
Unload, process, and organize incoming shipment
Process up to 100+ boxes per shift
Implement new stockroom training techniques
Clean and organize stockroom inventory
Replenish floor with needed inventory
Work on the floor during slower shipment times
Prepare outgoing sale and inventory shipments
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